In case of cancellation or non-confirmation of the appointment by My OPD Online due to any reasons, options are available to the consumer:
He/She may ask for rescheduling the appointment with the specialist doctor.
In case the consumer misses or cancels the appointment, he shall not be entitled to any refund.
In case the consumer's credit card/debit card/payment account has been accidentally overcharged, please notify My OPD Online of the same at the earliest. In case of over-charging, the consumer has the following options: He may claim a refund of the outstanding amount. In such a scenario, My OPD Online shall make all activities to refund the amount within 7-14 working days. The outstanding amount may also be credited to the account of the consumer so as to be adjusted in future consultations of himself or of any other person.
The refund shall be made by e-banking or by demand draft or by other such manner other than cash, depending upon the suitability of both, My OPD Online and the user.
For requesting refund, the consumer should necessarily have the valid invoice of the investigations, so as to be able to get the refund.